Refund policy

Returns, Refunds & Warranty Policy

At TK's Furniture, we are committed to providing quality products and excellent customer service. This policy outlines your rights under Australian Consumer Law (ACL) and our procedures for returns, refunds and warranty claims.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

12 Month Standard Warranty

TK's Furniture provides the original purchaser with a 12 Month Standard Warranty covering defects in materials and workmanship from the date of purchase.

This warranty covers:

  • Furniture frames and structural components

  • Lounge suspension systems

  • Seat foam cushions

  • Leather and fabric upholstery

  • Manufacturing defects in workmanship

Some products may also include additional manufacturer warranties which apply in addition to your rights under Australian Consumer Law.

This warranty applies to household use only. Commercial, rental, business or non-domestic use will void this warranty.

Reporting Damage or Defects

Please inspect your goods upon delivery.

Any transit damage, missing parts, faults or defects should be reported as soon as possible and within 7 days of discovery.

For Ready-To-Assemble (RTA) products, any missing parts or damage must be reported within 2 days of delivery and prior to assembly.

To lodge a warranty claim, please contact:

customersupport@tksfurniture.com.au

Please include:

  • Your Tax Invoice or proof of purchase

  • Photos of the issue

  • A description of the fault

Failure to report issues promptly may result in further damage and may affect your claim.

Returns

Returns will only be accepted where products:

  • Are not of acceptable quality

  • Do not match their description

  • Are unfit for their intended purpose

  • Have a major defect as defined under Australian Consumer Law

Returns must be authorised by TK's Furniture prior to being sent back.

Products returned without prior approval may not be accepted.

Change of Mind

TK's Furniture operates a strict No Change of Mind policy.

We do not offer refunds, exchanges or store credits where you:

  • Change your mind

  • Order the wrong item

  • No longer require the product

  • Find the product elsewhere

Any cancellation request accepted by TK's Furniture is entirely at our discretion and may incur:

  • A 20% cancellation fee

  • An additional $100 administration fee if cancelled within 48 hours of a scheduled delivery

  • Supplier cancellation fees for special order products where applicable

Custom orders, special orders and made-to-order products cannot be cancelled or returned once ordered.

Major Failures

A product is considered to have a major failure if:

  • It would not have been purchased had the issue been known

  • It is significantly different from its description or sample

  • It is substantially unfit for its intended purpose and cannot be rectified within a reasonable time

  • It is unsafe

Where a major failure occurs, you may choose:

  • A refund

  • A replacement

  • Compensation for the reduction in value

Minor Failures

If the issue does not constitute a major failure, TK's Furniture may choose to:

  • Repair the product

  • Replace the product

  • Provide an appropriate refund

Cosmetic issues such as minor scuffs, loose stitching, dust cover tears, normal cushion softening and general wear typically do not constitute major failures.

Warranty Exclusions

This warranty does not cover:

  • Incorrect assembly

  • Customer-caused damage

  • Misuse, abuse or neglect

  • Improper storage

  • Use of unsuitable cleaning products

  • Commercial or rental use

  • Normal wear and tear

  • Fabric pilling

  • Foam softening over time

  • Transportation costs to remote areas

  • Transportation costs relating to customer pickups

  • Issues that worsen due to delayed reporting

Mattresses

Mattresses are covered by manufacturer warranties as specified by the manufacturer. For hygiene reasons, stained, marked or soiled mattresses cannot be returned. We strongly recommend using a mattress protector from the first night of use.

Products Sold "As Is"

Products sold "As Is" are sold with known disclosed faults and are not eligible for claims relating to those disclosed faults.

Unless otherwise stated in writing, these products retain the protections provided by Australian Consumer Law.

Refunds

Where a refund is approved, it will be processed via the original payment method.

Refunds can only be issued to the original purchaser named on the Tax Invoice.

Refunds are not available for:

  • Gift cards

  • Change-of-mind purchases

  • Free or bonus items supplied with an order

Approved refunds are generally processed within 10 business days, however banking institutions may require additional processing time.

Proof of Purchase

Warranty and refund claims must be supported by proof of purchase, including:

  • Tax Invoice

  • Delivery documentation

  • Finance documentation

Where a receipt is unavailable, a matching bank or credit card transaction may be accepted at TK's Furniture's discretion.

Customer Communication

Customers are expected to respond to warranty-related communications within 5 business days.

Failure to respond may be treated as confirmation that the claim has been withdrawn and the goods accepted in their current condition.

Contact Us

For all warranty, return or refund enquiries, please contact: Email: customersupport@tksfurniture.com.au Or contact the store where the purchase was made.