Product Safety

Your safety matters to us. Please read these guidelines before using your furniture and keep them for future reference. Always follow the instructions supplied with your specific item, including any labels, manuals, and assembly guides.

Important: If your product arrives damaged, missing parts, or does not operate correctly, stop using it and contact us straight away. Do not attempt repairs that could compromise safety.
General Safety Guidelines
Safe use at home
  • Assemble furniture exactly as instructed. Use the correct hardware and do not substitute parts.
  • Re-check and tighten fasteners after initial use, then periodically (especially on beds, tables, and flatpacks).
  • Place items on a level surface. Uneven floors can cause instability and damage.
  • Do not stand, jump, or climb on furniture not designed for that purpose.
  • Keep open flames and strong heat sources away from furniture, fabrics, and foam.
  • Use furniture within its intended purpose and weight limits (where provided).
  • Supervise children around moving furniture (recliners, sofa beds) and heavy items.
Tip: Keep assembly instructions
Tip-Over & Stability (Critical)
Tall furniture (dressers, tallboys, bookcases)
  • Secure tall or heavy furniture to the wall using the supplied anti-tip kit (or a suitable wall anchor).
  • Place heavier items in lower drawers/shelves to keep the centre of gravity low.
  • Do not allow children to climb, hang, or pull on drawers/shelves.
  • Only open one drawer at a time to reduce tip-over risk.
  • Do not use drawers as steps.

If you need help choosing the correct wall fixings for your wall type (plasterboard/brick/concrete), contact us.

TV units & entertainment furniture
  • Position TVs centrally and as far back as practical on the unit.
  • Do not exceed shelf weight limits where listed.
  • Use cable management to reduce trip hazards and pulling.
  • Consider securing the TV and the unit for added stability, especially with children.
Moving Parts & Pinch Points
Recliners (manual & electric)
  • Keep hands, feet, clothing, and objects clear of moving mechanisms.
  • Do not allow children or pets to play on or under recliners.
  • Operate the recliner while seated and close fully when not in use.
  • For electric recliners: keep cords clear of pinch points and walkways.
  • Stop use if movement becomes uneven or strained and contact us.
Sofa beds & lift-up storage beds
  • Open/close slowly and keep the area clear.
  • Keep children away while operating due to pinch points.
  • Do not force mechanisms—check for obstructions.
  • Ensure support legs and locking points are engaged before use.
  • Follow any weight limits provided for sleeping surfaces or storage compartments.
Electrical & Powered Furniture
Safe power use
  • Only use the supplied power adaptor/charger where required.
  • Keep liquids away from power packs, motors, switches, and USB ports.
  • Do not run cords under rugs or where they can be pinched or damaged.
  • Unplug before moving the furniture or cleaning around electrical parts.
  • If you notice frayed cords, burning smells, or unusual noises, stop using the product and contact us.
Glass, Mirrors & Stone Surfaces
Glass tables & shelves
  • Avoid placing heavy, sharp, or hot items directly on glass surfaces.
  • Do not sit or stand on glass tables or shelves.
  • Check fasteners and supports periodically; tighten if needed.
  • If glass is chipped or cracked, stop using the item and contact us.
Mirrors
  • Wall-mount mirrors using suitable fixings for your wall type and mirror weight.
  • Do not place mirrors where they can be knocked over (especially in children’s rooms).
  • If a mirror is damaged, handle carefully and keep children away.
Outdoor Furniture Safety
Outdoor placement & weather
  • Place outdoor furniture on stable, level ground to reduce rocking and tipping.
  • Secure umbrellas properly and close them in windy conditions to prevent tipping.
  • In storms or high winds, store lightweight items and cushions indoors.
  • Hot surfaces: metal and dark materials can heat up in direct sun—use caution.
  • Keep BBQs and open flames a safe distance away from outdoor furniture and cushions.
Mattress & Bedding Safety
Safe sleeping basics
  • Use a supportive, compatible bed base and ensure the frame is structurally sound.
  • Keep mattresses dry and well ventilated to reduce mould risk.
  • Do not smoke in bed and keep all ignition sources away from bedding and mattresses.
  • Children: ensure bunk beds, guard rails, and ladders are used as directed.
Before You Move or Lift Furniture
Handling & lifting
  • Lift with two people for large/heavy items. Use proper lifting technique to protect your back.
  • Remove drawers, shelves, and loose cushions before moving where possible.
  • Do not drag furniture by the upholstery, arms, or headrests—move using the frame/base.
  • For powered furniture, unplug first and secure cords to prevent damage.
If Something Goes Wrong
Damage, faults & safety concerns
  • Stop using the product immediately if it becomes unstable, cracked, or unsafe.
  • Keep children and pets away from damaged items until assessed.
  • Contact us with your order details and clear photos so we can help quickly.
  • Do not modify the product or attempt repairs that could affect structural integrity or safety.

If there is an immediate risk of injury, prioritise safety and move away from the product.

Need help? Contact our team with the product name and photos, and we’ll guide you on safe next steps.

Our Store Locations

Drop in and grab a coffee with any purchase over $10.00!

Location

5241 Van Sig Str
Hochkins, Florida
51901, United States

(555) 555-5555